Orders

Whilst every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability and this electronic publication does not constitute an offer for sale. Goods are dispatched within 28 working days although the average is between 1 to 2 days unless otherwise stated. If we are unable to dispatch your order within 21 days, we will contact you by e-mail with an estimated date and offer you the option of cancelling the order.

Prices

The price shown for the goods excludes postage and packing. The actual charges for postage and packing are shown in the Checkout and before you are asked to pay for the order.

Payment

Please make cheques/postal orders payable to Springers fancy dress. Cheques take approx 7 days to clear with the banks so if you require your order more urgently we recommend that you pay by other means.

If you intend to pay by other means it is advisable to print two copies of the order, one to send with payment and the other for your reference as is required by law. We cannot take legal responsibility if you chose not to print a copy of the order form for your reference.

All orders must be paid for in full before they will be sent to you.

Cancellation and Returns

As a consumer you have a legal right under the terms of the Distance Selling Act 1998 to a 7 day cooling off period whereby you may at any time cancel your order. If you decide during this period to cancel your order and it has already been shipped to you, you must return it to us immediately it is received in the same condition as it was sent at your own expense. If you decide to cancel prior to your order being sent you agree to allow up to 7 working days from the date the cancellation is made for your payment to be reimbursed to allow for administrative procedures. If you decide to cancel your order after initiating payment by credit/debit card you will be liable to a £5.00 administration charge to help cover costs incurred by the card processor(this charge will not be made if payment initiated through PayPal).

If you are not satisfied with the goods you have a right to cancel the contract, return the goods and receive either a full refund of your monies (excluding shipping) or replacement goods. Goods must be returned in a resaleable condition. Products cannot be returned once they have been opened. Missing contents will be replaced at the discretion of the management. Please send an e-mail to us before you return goods indicating the reason for your return. Please wrap the package securely. We will notify you by e-mail of your refund once we have received and processed the returned item. Return postage will only be refunded if goods are faulty, in an unsatisfactory condition, or sent in error.

Confidentiality

All confidential information, including payment details, are held securely and only transmitted in encrypted form. Customer details are not passed to third parties and are used only in accordance with the Data Protection Act.

Jurisdiction

The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.

Privacy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and we will not knowingly or willingly disclose it to a third party without your explicit consent.

We collect information about you for 2 reasons: firstly, to process your order or enquiry, and second to provide you with the best possible service.

We will give you the chance to refuse any marketing email from us in the future.

The type of information we will collect about you includes:

*your name

*address

*phone number

*email address

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should email us at sales@springersfancydress.co.uk

Security

All transactions are protected by 128-bit SSL encryption. If you have any queries about security please contact us.

Complaint Handling Procedure

Complaints will be dealt with speedily, fairly, and effectively and all information exchanged will be confidential. We guarantee to respond to all complaints within two working days and to notify the customer as to the likely timescale and progress of the solution. Our complaints procedure will be regularly reviewed to make sure it meets with all relevant codes of practice.

Consumer Rights

Please be aware you are entering into a legally binding contract. None of the above Terms and Conditions affects your statutory consumer rights.